Terms and Conditions

PAYMENT TERMS: All prices are in U.S. Dollars ($). We accept MasterCard, VISA, American Express, and Discover Cards. Credit is available to qualified established business upon request and approval of a completed credit application. You may obtain a credit application by contacting your sales representative. Past due invoices will be assessed a finance charge of 1.5% per month (18% annual) from the date of the invoice. Invoice date generally indicates the shipping date, and not the date you receive your shipment. Reasonable collection charges and legal fees will be added if they are incurred. Returned checks will be assessed fee of $25 plus collection costs. Credit cards are authorized for the total charges upon order entry, but are not charged until your order has been shipped. Credit will be given for any backorders cancelled prior to shipment.

SHIPMENT DAMAGE: We are not responsible for damage incurred after the merchandise has left our warehouse. Freight companies sign for loads in undamaged condition and are responsible for delivering the merchandise in the same undamaged condition. Any damages should be noted on the freight bill at the time of delivery. We suggest writing "subject to verification of concealed damage" if you are unable to verify the condition of all merchandise immediately at time of delivery. Claims must be handled with the freight carrier with the exception of UPS (see below). We are unable to assist with damage claims if they are not notated on the freight bill at the time of delivery, or if a note "subject to verification of concealed damage" is not notated on the freight bill at the time of delivery. For shipments received by UPS, please complete our UPS Claim Form (available from your sales representative) with in 30 days of receipt of merchandise. For any damaged shipment, you must keep all boxes, damaged merchandise, and any packaging material until advised to destroy it if it has not been picked up.

OTHER: Claims for defective merchandise must be made within 30 days of receipt of merchandise. We are responsible for the replacement value of merchandise purchased from Chicagotins.com. Claims for short shipments must be made within 5 days of receipt of merchandise.

RETURNS: Due to health and safety restrictions, we cannot accept any returned merchandise.

SHIP DATES/BACK ORDERS: Ship dates are an estimate. Back orders may occur. Customer is responsible for freight on back orders.

SHIPPING & HANDLING: Pricing does not include shipping and handling. You agree to allow shipper to choose carrier unless otherwise specified in writing at the time of order placement. Shipments by LTL and Truckload carriers, other than UPS, may be shipped freight collect.

PRICE CHANGES: Prices are subject to change without notice. We reserve the right to correct pricing errors.

LEAD TIMES: LEAD TIMES AND DELIVERY DATES ARE NOT GUARANTEED. Lead times increase significantly in the fall and into holiday season. Most of our customers see a significant surge in orders for Christmas. For this reason, we recommend placing your holiday orders early and request later ship dates.