Terms and Conditions




PAYMENT TERMS: All prices are in U.S. Dollars ($). We accept MasterCard, VISA, American Express, and Discover Cards. Credit is available to qualified established business upon request and approval of a completed credit application. You may obtain a credit application by contacting your sales representative. Past due invoices will be assessed a finance charge of 1.5% per month (18% annual) from the date of the invoice. Invoice date generally indicates the shipping date, and not the date you receive your shipment. Reasonable collection charges and legal fees will be added if they are incurred. Returned checks will be assessed fee of $25 plus collection costs. Credit cards are charged for the products upon order entry, once your order has been shipped your credit card will be re-billed for the shipping charges. Credit will be given for any backorders cancelled prior to shipment.

SHIPMENT DAMAGE: We are not responsible for damage incurred after the merchandise has left the warehouse. Freight companies sign for loads in undamaged condition and are responsible for delivering the merchandise in the same undamaged condition. ANY and ALL damages MUST be noted on the freight company’s copy of the delivery receipt at the time of delivery. Make sure you take time to inspect the condition of product immediately at time of delivery. If damage is not noted on the Freight Company’s delivery receipt, the claim will be denied. WE CANNOT ASSIST WITH ANY CLAIM IF IT IS NOT NOTED ON THE FREIGHT COMPANY’S COPY OF THE DELIVERY RECEIPT. For a claim which was shipped freight collect or billed third party, you must file the claim directly with the freight carrier. For shipments received by UPS or FedEx Ground contact a sales associate within 7 days so we can file a claim. You must keep ALL boxes and damaged merchandise until you have been given disposition. Damage incurred by carrier after it leaves our warehouse is out of our control. We will not be responsible for expedited shipping costs due to damages incurred by carrier.

CLAIMS FOR DEFECTIVE MERCHANDISE: must be made within 7 days of receipt of merchandise. We will take responsibility for the replacement cost of the product only. Claims for short shipments must be made within 7 days of receipt of product.

RETURNS: Due to health and safety restrictions, we are not able to accept any returned merchandise.

SHIP DATES/BACKORDERS: We strive to meet all ship dates but these are estimates. We make every effort to eliminate back orders, but they may occur. If you would like your order to ship complete tell your associate at time of order. Customer is responsible for freight on all backorders. SHIPPING: You agree to allow shipper to choose the carrier unless otherwise specified in writing at the time of order placement. We try to achieve the best carriers and price for our customers.

SHIPPING & HANDLING: Pricing does not include shipping and handling. Shipments by LTL and Truckload carriers, other than UPS, may be shipped freight collect.

PRICE CHANGES: Prices are subject to change without notice. We reserve the right to correct pricing errors.

LEAD TIMES: LEAD TIMES AND DELIVERY DATES ARE NOT GUARANTEED. Lead times increase significantly in the fall and into holiday season. Most of our customers see a significant surge in orders for Christmas. For this reason, we recommend placing your holiday orders early.